Help

Frequently Asked Questions (FAQs)

1. How can I place an order?

You can place an order directly through our website. Simply select your desired product, choose the size or variant, add it to your cart, and proceed to checkout by filling in your delivery details.

2. What payment methods do you accept?

We accept multiple payment options including:

Cash on Delivery (COD)

Online payment methods (where available)

Available payment options may vary at checkout.

3. How long does delivery take?

Orders are usually delivered within 3–5 working days after confirmation. Delivery times may vary depending on your location.

4. Do you offer Cash on Delivery?

Yes, Cash on Delivery (COD) is available for selected locations.

5. Can I exchange or return my order?

Yes, exchanges and returns are accepted according to our Exchange & Return Policy.
Requests must be made within 7 days of receiving the order and items must be unused and in original condition.

6. What items are not eligible for exchange or return?

The following items are not eligible:

Sale or discounted items

Accessories

Customized or altered products

7. How can I request an exchange or return?

You can contact our customer support team via email or WhatsApp with your order number and reason for the request. Our team will guide you further.

8. How can I track my order?

Once your order is shipped, you will receive tracking details via SMS or email (where applicable).

9. What if I receive a damaged or wrong item?

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear pictures. We will resolve the issue as soon as possible.

10. Are the product colors accurate?

We try our best to display product colors accurately. However, slight variations may occur due to lighting and screen settings.

11. How do I choose the right size?

Please refer to our Sizing Chart available on the product page or in the footer to find the best fit for you.

12. How can I contact customer support?

You can reach us through:

Our support team is available during business hours.

13. Do you restock sold-out items?

Some items may be restocked depending on availability. Follow us on social media or subscribe to our newsletter for updates.

14. Can I cancel my order?

Orders can only be cancelled before shipment. Once dispatched, cancellation is not possible.

15. Is my personal information safe?

Yes. We value your privacy and ensure that your personal information is kept secure and confidential.