Customer Care

Customer Care Policy

We are dedicated to providing a smooth and satisfying shopping experience for our customers. Our Customer Care Policy outlines how we support you before, during, and after your purchase.

1. Customer Support Availability

  • Our customer support team is available to assist you with inquiries, orders, and concerns.
  • Support hours: Monday – Saturday, 10 AM – 6 PM
  • You can reach us via:
    • Email: Info@eckoapparel.com
    • Phone/WhatsApp: 03038444477

2. Order Assistance

  • We assist customers with:
    • Product inquiries
    • Order placement support
    • Order tracking updates
  • Once your order is placed, you will receive confirmation and updates accordingly.

3. Response Time

  • We aim to respond to all queries within 24 hours.
  • During peak seasons or sales, response times may be slightly longer.

4. Complaints & Issues

  • If you experience any issues (wrong item, damaged product, delayed delivery), please contact us within 48 hours of receiving your order.
  • Provide relevant details such as order number, images, or videos to help us resolve the issue quickly.

5. Returns & Exchanges Support

  • Our team will guide you through the return or exchange process as per our Return Policy.
  • Items must meet the eligibility criteria before approval.

6. Customer Satisfaction

  • Your satisfaction is our priority. We strive to ensure:
    • High-quality products
    • Accurate product descriptions
    • Reliable service

7. Code of Conduct

  • We expect respectful communication from both our customers and support team.
  • Any abusive or inappropriate behavior may result in limited support or service refusal.

8. Feedback & Suggestions

  • We welcome your feedback to improve our services.
  • You can share your suggestions via email or social media.

9. Privacy Assurance

  • All customer interactions and personal information are handled securely and in accordance with our Privacy Policy.